9 steps to use Twitter for Marketing and engaging

1. Create a Twitter Engagement Marketing Plan

How do you want to use Twitter for your event? Twitter is more than just a broadcast marketing tool. If you are using it to broadcast your own stuff more than 25% of the time, you’re setting yourself up for failure. Your conference stakeholders expect you to use it in a variety of ways. Consider the five Cs of engagement when using Twitter:

• Co-Creation- how can your attendees help you co-create content, experiences and programming?
• Collaboration – how can your participants collaborate with you, your exhibitors and speakers for a more engaging experience?
• Communication – what information about the conference can you easily share via Twitter? You’ll want to use URL shorteners to share long html addresses.
• Connections – how can you help likeminded conference participants connect with each other?
• Content – what content (announcements, articles, blog posts, photos, slidedecks, webinars, videos, etc.) can you share? 

2. Create and train a HERO Team

Josh Bernoff and Ted Schadler’s book Empowered talks about creating HEROs for your organization. HEROs are highly empowered and resourceful operatives. Your HEROs can be a combination of volunteers and staff. You’ll want to train your conference HERO team on how to listen, follow and respond to tweets with the hashtag before, during and after the event.

This is where many meeting professionals drop the ball. They follow the hashtag stream before and after the event but forget about onsite. It’s imperative that you empower your HERO team and provide great service to your participants. Think of your onsite hashtag listening as a personal concierge for your participants. You’ll want to respond to real time feedback immediately when you can and not after the event.

3. Create a short Twitter “how to” video explaining the use of Twitter for your event.

Post these on your conference YouTube page.

4. Hold several pre-conference Webinars on how to use Twitter.

These webinars should be 101 sessions for novices and new twitter users. It should include the basics of how to setup an account, which 3rd party tools to use for the laptops and smartphones and some of the Twitter jargon.

5. Hold several pre-conference Webinars with your conference speakers integrated with live Twitter chats.

This will give attendees an opportunity to use Twitter for chatting and follow a hashtag.

6. Host some pre-conference Tweetchats.

Secure a couple of your speakers to hold scheduled chats in Twitter using the conference hashtag. Use a 3rd party app like Tweetchat to follow the live chat. Secure a volunteer moderator to ask the speaker and participants some questions to get the chat started.

7. Create a Twitter list of all of your speakers.

Encourage attendees to follow your speaker Twitter list.  

8. Purchase some “I Tweet” ribbons to distribute during registration. 

9. Tweet about your event using the hashtag.

Using your Twitter Engagement Marketing Plan, start months in advance tweeting about the event. You want to start building the buzz and hype early. Also consider RT (retweeting) some of what your followers are sharing. Highlighting others is a great tactic for building engagement. Be sure to follow every user that is joining in on the conversation. Use Hootsuite to schedule some future tweets with important, timely information. You can also view analytics of your tweets when you use Hootsuite.