Yann is a speaker on micro expressions and how you can use them to learn more about your 'opponent' in a commercial situation. Yann mostly teaches interactive sessions, trainings, workshops with real exercises for the participants or as a keynote speaker for a larger group. Yann has reference in large corporations in the pharmaceutical, banking, insurance and automotive world, from the USA over Japan to Russia. As an Actor he is also a member of the international business communication theatre group called YESSI JADA.

Peggy Richie (1974) is an experienced presenter, coach and trainer with heart and soul for her audience. In her career she has proven many times how important it is to know the difference between what you say and how you say it. She has encountered many different kinds of audiences and has lived through many different situations on stage.

Written by a planner, for other planners, this book touches many M&E management issues from a practical day-to-day point of view. Whether you are an experienced meeting planner or you are making your first steps into this challenging world, this book is your survival guide to make meetings and events more effective.
You will be introduced in new and attracting meeting and networking formats and you discover the tools to create your own innovative formats.