Into the Heart of Meetings defines meetings as a form of communication. It describes the characteristic processes of meetings and how to influence them through Meeting Design. Based on many years of working together as professional Meeting Designers, the authors provide an array of tools that enable meeting organisers to obtain the best outcomes from their meetings as measured by their business value.

Listening is often the only thing attendees do in formal learning environments.

Speakers talk. Audiences listen.

They listen to keynote speakers at conferences. They listen to presenters in workshops.
They listen to industry speakers in education sessions. They listen to staff in HR trainings.

The truth is that all that listening amounts to very little learning or change in attitudes, behaviors and skills.

Talking Is More Important Than Listening